Location: Mumbai

Report to: Service Manager/Operations Head Job Summary:

Job Summary:

We are seeking a Service Coordinator with a B. Tech degree and hands-on experience or knowledge in the refrigerated container business, based in Mumbai. The candidate will be responsible for coordinating service operations, handling customer inquiries, and managing after-sales services related to refrigerated containers. You will act as the primary liaison between customers and the technical team, ensuring timely, high-quality service delivery.

Key Responsibilities:

Customer Interaction: Act as the main contact for customers, addressing service inquiries and providing technical assistance on refrigerated containers.
Service Coordination: Schedule and manage service operations between customers and the technical team, ensuring timely and efficient service.
Technical Support: Leverage technical knowledge to assist in troubleshooting and resolving refrigerated container issues.
Documentation & Reporting: Maintain detailed records of service requests, follow-ups, and generate periodic performance reports.
After-Sales Support: Manage after-sales services, including AMC renewals, spare parts management, and follow-up on service satisfaction.

Qualifications and Skills:

B. Tech in Mechanical, Electrical, or related engineering field.
Minimum 1-3 years of experience in the refrigerated container industry or related field.
Strong knowledge of refrigerated containers, including their operation, maintenance, and troubleshooting.
Ability to understand and convey technical information to non-technical customers.
Excellent communication skills, both verbal and written.
Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
Ability to multitask, prioritize, and manage time efficiently.
Strong customer service orientation and problem-solving skills.

Preferred Qualifications:

Experience working in a customer-facing role, ideally in the cold chain logistics or refrigerated container business.
Knowledge of spare parts management and service contract coordination.
Familiarity with service management software and ticketing systems.

Location: Delhi, Mumbai, Kolkata, Chennai
Company: Crystal Logistic Cool Chain Ltd

Position Overview:

We are seeking a dynamic and experienced Transport Executive to join our team. In this role, you will be responsible for hiring reefer vehicles from the market to support our transportation needs across Delhi, Mumbai, Kolkata, and Chennai. Your expertise in vendor management and negotiation will be crucial in ensuring timely and cost-effective logistics operations.

Key Responsibilities:

Sourcing and hiring reefer vehicles from reliable vendors.
Managing and maintaining vendor relationships.
Coordinating with the operations team to meet transportation requirements.
Ensuring all hired vehicles comply with safety and legal standards.
Monitoring vehicle movements and ensuring timely deliveries.

Qualifications:

Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
2-3 years of experience in transport operations, particularly with reefer vehicles.
Strong negotiation and communication skills.

Location - Mumbai Corporate Office

About Crystal Logistics:

Crystal Logistics is a leading provider in transport cold chain logistics. We specialize in providing efficient and reliable transportation solutions for the pharmaceutical and frozen food industries.

Job Summary:

We are seeking a highly motivated and enthusiastic fresher to join our sales team as a Sales Associate for telecalling. The successful candidate will be responsible for reaching out to potential clients, understanding their needs, and providing appropriate solutions to generate sales. The role also requires a readiness for field visits to meet clients and close deals when necessary.

Key Responsibilities:

• Conduct outbound calls to potential clients to introduce Crystal Logistics' services.
• Identify client needs and provide suitable solutions.
• Maintain detailed records of client interactions and follow-up actions.
• Schedule and conduct field visits to potential clients when required.
• Assist in preparing sales proposals and presentations.
• Collaborate with the sales team to achieve sales targets.
• Provide exceptional customer service and follow up on inquiries.
• Participate in team meetings and contribute ideas for continuous improvement.

Qualifications and Skills:

• Bachelor’s degree
• Excellent communication skills, both verbal and written.
• Basic knowledge of MS Office (Word, Excel, PowerPoint).
• Willingness to learn and adapt to new sales strategies.
• Readiness to travel for field visits as required.

Location : Dighode – Uran (JNPT)
CTC : 10-12 lacs p.a.
Joining : 15th June 2024
Company : Crystal Group
Male candidates are preferred.

Job Summary:

We are seeking a highly organized, proactive, and experienced Operations Manager to lead our
Portable Refrigerated Containers division. The ideal candidate will possess practical knowledge
and a mindset geared towards increasing operational e􀆯iciency, coupled with strong execution
capabilities. The Operations Manager will oversee all activities related to inventory management,
repair coordination, customer interaction, internal coordination between sales and purchase
teams, after-sales service, dispatches, logistics, and quality checks before dispatch. This role
requires someone with excellent communication skills and a strong ability to resolve high-level
issues promptly, also he must have leadership qualities to lead the teams.

Key Responsibilities:

Overall Operations Oversight:

Ensure smooth operation of all activities within the department.
Develop and implement Standard Operating Procedures (SOPs).
Monitor performance metrics and address operational issues promptly.
Demonstrate strong execution capabilities to ensure tasks are completed efficiently and on
time.

Inventory Management:

Maintain accurate inventory records and manage stock levels e􀆯ectively.
Conduct regular audits and reconcile discrepancies.
Monitor inventory turnover rate.

Quality Assurance:

Conduct pre-dispatch inspections to ensure containers meet quality standards.
Address and resolve any quality issues promptly.

Customer Coordination:

Handle customer queries efficiently to maintain high satisfaction levels.
Provide updates to customers on dispatch and delivery statuses.

Internal Coordination:

Facilitate communication and coordination between sales, purchase, and other internal
teams.
Ensure timely information flow and resolve internal issues efficiently.

Dispatch Management:

Oversee dispatch schedules to ensure timely and accurate deliveries.
Coordinate with logistics and Sales / yard teams to optimize dispatch processes.

Logistics Management:

Optimize delivery routes for cost-efficient transportation.
Manage relationships with logistics providers to ensure on-time deliveries.

Maintenance and Repair Coordination:

Schedule and oversee repairs and maintenance activities with the help of Senior
Technician/Maintenance Manager
Conduct preventive maintenance schedules on a monthly and yearly basis to ensure
minimal downtime.

After-Sales Service:

Manage after-sales support and warranty claims.
Handle customer feedback and complaints to ensure high customer retention.

Technology and Automation:

Stay updated with the latest technology trends in process automation.
Implement automation solutions to enhance operational efficiency.
Evaluate and integrate new technologies to streamline processes.

Skills and Qualifications:

Required:
B. Tech / Business Administration / Operations Management, or a related field.
Proven experience in operations management, preferably in logistics or portable
refrigerated containers.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Proficiency in inventory management and logistics software.
Strong execution capabilities to ensure tasks are completed efficiently and on time.

Preferred:

Practical knowledge of repair and maintenance procedures for refrigerated containers.
Experience in handling refrigerated containers.
Ability to work effectively under pressure and manage multiple priorities.
Strong problem-solving skills and a mindset geared towards increasing operational
efficiency.

Objective:

The primary objective of the Operations Manager is to ensure the efficient management and
smooth operation of the Portable Refrigerated Containers division. The role involves high-level
issue resolution, process optimization, and strategic planning to enhance productivity and
operational efficiency, with a strong focus on executing tasks effectively.

Key Performance Indicators (KPIs):

Operational Efficiency:

Operational Efficiency:
 Reduction in operational downtime.
 Improvement in overall process efficiency.
Inventory Management:
 Achieve and maintain a 99%+ inventory accuracy rate.
 Conduct regular quarterly audits.
Quality Assurance:
 Maintain 99%+ inspection accuracy.
 Ensure pre-dispatch inspections are completed within 24 hours.
Customer Satisfaction:
 Resolve customer queries within 24 hours.
 Maintain a customer satisfaction score of 90%+.
Dispatch and Logistics:
 Achieve a 98% on-time dispatch rate.
 Optimize delivery routes quarterly for cost efficiency.
Maintenance and Repairs:
 Maintain a Mean Time to Repair (MTTR) of less than 48 hours.
 Ensure 95%+ adherence to preventive maintenance schedules.
After-Sales Service:
 Respond to customer feedback within 24 hours.
 Resolve 95%+ warranty claims within the Service Level Agreement (SLA).
Application Process:
Interested candidates are requested to send their resume to marketing@crystalgroup.in; with the
subject line Operations Manager – Portable Refrigerated Containers Application.

Job Title: Key Account Manager
Location: Mumbai | Company: Crystal Group

Job Overview

Crystal Logistics is seeking an experienced Key Account Manager to oversee and grow our
relationships within the Pharma and Frozen Food industries. This role requires a deep
understanding of the cold chain industry and a strong track record in account management.
The Key Account Manager will play a critical role in developing and implementing strategies
to meet and exceed revenue targets while providing excellent customer service to our key
clients.

Key Responsibilities

• End-to-End Customer Solutions: Ensure complete responsibility for providing end-to-end solutions to meet customer satisfaction, addressing operational issues, resolving problems, ensuring timely receipt of payments, and driving revenue growth.
• Account Management: Manage and nurture key accounts in the Pharma and Frozen Food sectors, building strong, lasting relationships with clients.
• Business Development: Identify new opportunities for business growth and work to
• expand our presence in these industries.
• Strategic Planning: Develop and execute strategic plans to meet revenue targets and business objectives.
• Customer-Centric Solutions: Collaborate with clients to understand their needs and offer tailored reefer container solutions that align with their business goals.
• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure smooth delivery of services and products.
• Contract Negotiation: Negotiate terms, pricing, and contracts with key accounts to secure deals and foster long-term partnerships.
• Performance Monitoring: Track and analyze key performance indicators to ensure customer satisfaction and account retention.

Requirements

• Experience: Proven track record in account management, ideally within the cold chain industry, with a focus on Pharma and Frozen Food.
• Industry Connections: Established relationships with key decision-makers in Pharma and Frozen Food companies, including Engineering, Purchase, Warehousing, Plant Management, and Supply Chain.
• Communication Skills: Exceptional communication, negotiation, and relationship-building skills.
• Technical Knowledge: Understanding of cold chain products and services, including air, sea, road, and storage solutions.
• Results-Oriented: Ability to thrive in a fast-paced, target-driven environment.
• Education: Bachelor's degree, MBA, or equivalent experience in a related field.

Why Join Crystal Group?

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.
• The chance to make a significant impact in a growing company.

How to Apply

If you're interested in this position, please submit your resume and a cover letter detailing
your relevant experience and why you'd be a great fit for Crystal Group. We look forward to
hearing from you!

Job Title: Sales Manager (Senior Level)
Location: Mumbai | Company: Crystal Group

Objective for Sales Manager Role:
My objective as a Senior Sales Manager at Crystal Logistics is to drive substantial revenue growth
by leveraging my extensive experience and strong industry connections. I aim to build and
maintain high-level client relationships to ensure the successful delivery of customized reefer
container solutions. With a focus on strategic planning, business development, and P&L
management, my goal is to lead Crystal Logistics to new heights in the reefer container market.

Job Overview:
Crystal Logistics is seeking experienced Sales Managers with in-depth industry knowledge to join
our team, specializing in Reefer Container Sales and Leasing. As a Senior Sales Manager, you will
be responsible for generating significant revenue by offering premium Reefer Container Solutions
shaped to the needs of clients across diverse industries. This role requires exceptional industry
knowledge, a strategic mindset, and the ability to manage P&L effectively.

Key Responsibilities:

• Identify and pursue high-impact business opportunities within various sectors, focusing on
  Pharmaceutical and Frozen Food.
• Develop and implement strategic sales plans to achieve ambitious revenue targets for reefer
  container sales and leasing.
• Build and maintain strong relationships with high-level decision-makers and industry
  stakeholders.
• Offer customized reefer container solutions to address complex client needs.
• Negotiate complex terms, pricing, and contracts with clients to secure large-scale deals.
• Collaborate closely with internal teams to ensure seamless execution and delivery of solutions.
• Manage P&L and ensure profitability in the reefer container division.
  
  Requirements:

1. Extensive experience in sales, preferably in the logistics or cold chain industry.
2. Strong industry connections and a proven track record of closing high-value deals.
3. Exceptional communication, negotiation, and relationship-building skills.
4. Ability to thrive in a high-pressure, target-driven environment.
5. Bachelor's degree/MBA/Mechanical Engineer.
6. In-depth knowledge of the reefer container industry and its key trends.

Job Title: Sales Manager (Entry-Level)
Location: Mumbai | Company: Crystal Group

Objective for Sales Manager Role:
My objective as a Sales Manager at Crystal Logistics is to drive revenue growth by identifying and
capitalizing on new business opportunities within the pharmaceutical and frozen food industries.
I aim to build strong relationships with key clients by understanding their needs and offering
customized reefer container solutions. With a focus on strategic sales planning, my goal is to
achieve and exceed revenue targets while ensuring seamless collaboration with internal teams
to provide excellent customer experiences. By leveraging my expertise in sales, negotiation, and
relationship-building, I intend to contribute to Crystal Logistics' continued success and growth
in the reefer container market.
Job Overview:
Crystal Logistics is seeking motivated Sales Managers to join our team, specializing in Reefer
Container Sales and Leasing. As a Sales Manager, you will be instrumental in generating revenue
by offering premium Reefer Container Solutions shaped to the needs of clients across diverse
industries. This is an exciting opportunity to contribute to our growth by identifying new business
opportunities and building strong client relationships.
Key Responsibilities:

• Identify and pursue new business opportunities within various sectors, focusing on
  Pharmaceutical and Frozen Food.
• Develop and implement strategic sales plans to achieve revenue targets for reefer container
  sales and leasing.
• Develop and maintain strong relationships with key decision-makers to understand their
  requirements.
• Offer customized reefer container solutions to address client needs and preferences.
• Negotiate terms, pricing, and contracts with clients to secure deals and achieve sales targets.
• Collaborate closely with internal teams to ensure seamless execution and delivery of solutions.
• Identify industries requiring short-duration storage solutions and convert customers to
  Crystal's innovative cold storage container solutions.
  
  Requirements:

1. A demonstrated track record of success in sales, ideally within the cold chain industry, with
   experience leading the Pharma and Food verticals.
2. Established connections with key contacts in Pharma and Food companies, including
   professionals in Engineering, Purchase, Warehousing, Plant Management, and Supply Chain.
3. Outstanding communication, negotiation, and relationship-building skills.
4. Familiarity with cold chain products across various modes, such as air, sea, road, and storage.
5. Proven ability to excel in a fast-paced, target-driven environment.
6. A Bachelor's degree, MBA, or degree in Mechanical Engineering.

Job Title: Sales Coordinator
Location: Goregaon, Mumbai Female candidates are preferred
Company: Crystal Group
Job Responsibilities:

1. Order Receipt:
   a. Receive and process orders for refrigerated containers from clients and internal
   departments.
   b. Verify order details, specifications, and delivery timelines.
2. Agreement Preparation:
   c. Prepare agreements for the lease, rental, or service of refrigerated containers.
   d. Collaborate with legal and sales teams to ensure agreements comply with
   company policies and legal requirements.
   e. Facilitate approval and signing processes.
3. Thorough Check and Internal Documentation:
   f. Conduct thorough checks and verification of all documentation related to
   container orders and agreements.
   g. Maintain accurate records of agreements, contracts, and related
   documentation.
   h. Ensure adherence to internal documentation procedures and standards.
4. Internal Order Issuance:
   i. Coordinate with logistics and inventory teams to confirm container availability
   and readiness.
   j. Generate and issue internal orders promptly and accurately.
   k. Inventory allocation
5. Dispatch Order Issuance:
   l. Issue dispatch orders for refrigerated containers based on confirmed orders and
   internal processes.
   m. Coordinate with transportation and operations teams to schedule dispatches.
   n. Ensure timely and eƯicient dispatches while maintaining quality standards.
6. Customer Coordination:
   o. Act as a primary point of contact for customers regarding order status, changes,
   and inquiries.
   p. Provide updates on order progress and resolve any issues or concerns promptly.
7. Quality Assurance:

Address: 501, Synergy Business Park, Goregaon East, Mumbai – 400063, Maharashtra, India
Website: www.crystalgroup.in; | Email: markeƟng@crystalgroup.in; | Mob. No. # 9136121497
q. Ensure all containers dispatched meet quality standards and customer
specifications.
r. Conduct inspections and quality checks as required before dispatch.

Key Performance Indicators (KPIs):
a) End-to-End Operational EƯiciency:
b) Accuracy and timeliness of order processing from receipt to dispatch.
c) Compliance rate of documentation and agreement preparation.
d) On-time issuance of internal and dispatch orders.
e) Customer satisfaction ratings related to order fulfillment and communication.

Qualifications:

 Bachelor’s degree in Business Administration, Logistics, or a related field.
 2+ years of experience in operations coordination, preferably in logistics or
container management.
 Strong organizational and multitasking abilities with attention to detail.
 Excellent communication and interpersonal skills.
 Proficiency in MS OƯice (Word, Excel, Outlook) and experience with ERP
systems is advantageous.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Dynamic work environment in a growing company.
  Application Process:
  Interested candidates should submit a resume and cover letter detailing their qualifications and
  relevant experience to marketing@crystalgroup.in

Job Title: Maintenance Manager (Refrigerated Containers) / Depot Manager
Location: Dighode (Uran / JNPT)
Company Name: Crystal Group
Job Responsibilities:

1. Technical Oversight and Maintenance:
   a. Manage maintenance and repair operations of refrigerated containers at
   multiple depots.
   b. Develop and implement preventive maintenance programs to ensure equipment
   reliability and compliance with industry standards.
   c. Conduct regular inspections and audits to identify maintenance needs and
   prioritize repairs.
2. Team Leadership and Management:
   a. Lead technicians and maintenance staƯ, providing guidance, training, and
   evaluations.
   b. Coordinate technician schedules for preventive maintenance, inspections, and
   repairs to minimize downtime and optimize resources.
   c. Foster a culture of safety, quality, and eƯiciency within the maintenance team.
3. Revenue Generation and Business Development:
   a. Identify revenue opportunities through spare parts sales, tool utilization, and
   service contracts.
   b. Develop and negotiate Annual Maintenance Contracts (AMC) and service
   agreements, ensuring profitability and client satisfaction.
   c. Collaborate with sales and marketing teams to promote maintenance services
   and expand the customer base.
4. Container Inventory Management:
   a. Manage container inventory, including inward and outward movements.
   b. Ensure all containers are in ready-to-dispatch condition, maintaining high
   standards of cleanliness and functionality.
   c. Implement systems to track container status, availability, and maintenance
   history.
5. Customer Relationship Management:
   a. Act as the primary point of contact for key customers, addressing inquiries and
   ensuring high levels of satisfaction.
   b. Monitor customer feedback, implement improvements, and exceed service
   expectations.
   c. Build strong, long-term relationships to foster repeat business and referrals.
6. Operational Excellence and Compliance:
   a) Maintain accurate records of maintenance activities, equipment status, and
   financial transactions using ERP systems.

Address: 501, Synergy Business Park, Goregaon East, Mumbai – 400063, Maharashtra, India
Website: www.crystalgroup.in; | Email: markeƟng@crystalgroup.in; | Mob. No. # 9136121497
b) Ensure compliance with company policies, safety regulations, and
environmental standards.
c) Implement cost-eƯective measures to enhance operational eƯiciency and
reduce maintenance costs without compromising quality.

Qualifications:

1. B. Tech. or a related field; advanced degrees or certifications in container
   maintenance and repair
2. 7+ years of proven experience in managing maintenance operations for
   refrigerated containers or similar equipment, ideally in a depot or logistics
   environment.
3. Strong technical knowledge of refrigeration systems, electrical systems, and
   mechanical components.
4. Demonstrated leadership skills with a successful track record in team
   management and development.
5. Excellent communication, negotiation, and problem-solving abilities.
6. Flexibility to travel occasionally and work flexible hours as required.

Benefits:

1. Competitive salary and performance-based incentives.
2. Comprehensive health insurance and retirement benefits.
3. Opportunities for career advancement and professional development within a
   growing company.

Application Process:

• Interested candidates should submit a resume and cover letter detailing their
  qualifications, relevant experience, and career achievements to
  marketing@crystalgroup.in;

Position Title : Senior Accounts Manager
Location : Mumbai
Reports To : Chief Financial Officer (CFO) / (CEO)
Department : Finance
Job Summary:
The Senior Accounts Manager is responsible for overseeing all aspects of accounts and finance, including
managing receivables, payables, GST and other compliance, trial balance preparation, inventory
management, foreign remittance, financial reporting, and strategic financial analysis. The role involves
close coordination with the internal auditor and other departments to ensure accurate financial
reporting and compliance with all regulations.
Key Responsibilities:

1. Accounts Receivables and Payables Management:
   o Manage and monitor accounts receivable and payable processes.
   o Ensure timely collection of receivables and prompt payment of payables.
   o Conduct regular ledger scrutiny to identify and resolve discrepancies.
   o Ensure no outstanding balances remain unpaid beyond agreed terms.
2. Financial Reporting and Compliance:
   o Oversee the preparation and presentation of financial reports.
   o Ensure accuracy and timeliness in all financial documentation.
   o Prepare and review trial balances regularly.
   o Oversee GST filings and ensure compliance with all tax and regulatory requirements.
3. Inventory and Foreign Remittance Management:
   o Manage inventory accounting for reefer and dry containers.
   o Ensure accurate tracking and reporting of inventory levels.
   o Oversee and manage foreign remittance processes.
4. Audit Coordination and Financial Strategy:
   o Coordinate with internal and external auditors during financial audits.
   o Ensure compliance with all accounting standards and regulations.
   o Provide strategic recommendations based on financial data analysis to improve
   profitability and cost-efficiency.
5. Leadership and Cross-Department Collaboration:
   o Lead and supervise the accounts team, motivating and guiding a team of accountants
   and finance professionals.
   o Collaborate with other departments to support financial planning, decision-making, and
   budget allocation.
   o Foster a collaborative and productive work environment.

Qualifications:

 Bachelor’s degree in Accounting, Finance, or related field; CA or CMA preferred.
 Minimum of 5-7 years of experience in accounting or finance, with at least 3 years in a
supervisory role.
 Strong knowledge of accounting principles, financial reporting, and regulatory requirements.
 Excellent leadership, communication, and interpersonal skills.
 Proficiency in accounting software and Microsoft Office Suite, particularly Excel.
 Strong analytical and problem-solving abilities.
Working Conditions:
 Full-time position based at Goregaon East, Mumbai
 Occasional travel may be required for audits and cross-departmental meetings.