This role is responsible for prospecting, qualifying, and generating new sales opportunities. The ideal candidate will excel at engaging with prospects through phone and email across various channels, aiming to meet or exceed sales quotas.
At Crystal, we believe in fostering a positive and supportive workplace.
Our team thrives in an environment that values collaboration, innovation, and personal growth. We celebrate individual and collective achievements, creating a culture where everyone feels valued and motivated to contribute their best.
We offer portable cold storage solutions, maintaining temperatures from -25°C to +25°C for industries like pharmaceuticals, food, and floriculture.
Our facilities in Kolkata and Bhubaneswar provide secure storage with modern features like mobile pallet racking, advanced WMS software, and temperature control systems.
Our durable dry containers provide secure and weather-resistant storage or transport solutions for non-temperature-sensitive goods across various industries.
Safe and efficient transport and storage solutions for chemicals and other specialized goods.
Reliable and timely delivery of goods, ensuring your supply chain operates smoothly
Position Title: Inventory Coordinator
Location: Refrigerated Container Yard (Panvel)
The Inventory Coordinator will manage the inventory of refrigerated containers and spare
parts, ensuring accuracy and efficiency in inventory control processes. The ideal candidate will
have experience in the container field, knowledge of reefer container spare parts, and effective
communication skills in English.
Key Performance Indicators (KPIs)
Qualifications and Skills
Deliverables
Designation : Cold Chain Solution Specialist
Reporting To : CEO
Location : Goregaon / JNPT
Preference: Cold Chain Industry background
As a Cold Chain Solution Specialist, the main goal is to develop new and existing products. The role also focuses on creating pre- and post-sales solutions to increase Reefer Container sales. This involves concept selling, creating modular cold storage solutions, and leasing Reefer Containers for cold storage across India.
Additionally, the role integrates product knowledge, technical support, research and development, and maintenance oversight. It also uses expertise in refrigeration systems, ISO containers, electrical systems, and diagnostics to deliver efficient solutions.
1. Product Knowledge and Pre-Sales Support:
. Learn all about reefer container technology, including cooling systems, insulation, and temperature control.
. Meet with clients before sales to show why our Reefer Containers are better than others.
. Understand what each client needs and explain how our features solve their problems.
. Work with the technical team to create solutions that match customer requirements.
. Speed up lead conversions by making easy-to-read brochures, booklets, and 3D visuals.
. Use simple designs and clear technical charts to help customers understand better.
2. Technical Query Handling:
. Be the main technical contact for customers and the sales and marketing team.
. Handle questions about Reefer containers, cold storage, and cold chain solutions.
. Clearly explain container features, cooling systems, and maintenance steps.
. Work with internal teams and outside suppliers to quickly fix technical problems.
3. Research and Development:
. Lead R&D projects to improve the performance, energy use, and durability of Reefer containers.
. Keep up with new refrigeration tech, rules, and best practices in the industry.
. Work with other teams to build and test new features or upgrades.
. Use data and customer feedback to improve product design and use.
. Develop new products like Reefer containers, blast freezers, pre-cooling chambers, IoT tools, and cold chain solutions for pharma and frozen foods.
. Offer easy-to-use software tools for Reefer containers to help with tasks like keeping the right temperature, remote checks, alerts, and tracking door use.
4. Oversight and Mentoring:
. Guide and supervise maintenance and repair technicians.
. Hold regular training sessions to improve team and customer knowledge.
. Make sure all work follows quality standards, safety rules, and legal requirements.
. Cut costs by upgrading team skills, buying quality parts at better prices, and choosing the right vendors in India and abroad.
. Technical Expertise: Strong understanding of refrigeration, HVAC systems, electrical work, and mechanical parts.
. Analytical Skills: Good at solving problems and reading technical documents, diagrams, and data.
. Communication Skills: Able to explain technical details in a clear and simple way.
. Organizational Skills: Focused, well-organized, and good at managing time.
. Adaptability: Can work alone or with a team in a fast-changing environment.
. B Tech degree or technical training in refrigeration, HVAC, or a related field.
. At least 5–7 years of experience in maintaining and repairing refrigeration systems.
. Experience with refrigerated containers, trucks, or other cold chain equipment is a plus.
. You may need to travel to customer sites or service locations.
. Work hours can change. This may include evenings, weekends, or being on call for emergencies.
Designation : Maintenance & Depot Manager
Location : Dighode – Uran (JNPT)
CTC : 10-12 lacs p.a.
Preference: Cold Chain Industry background
Male candidates are preferred.
We are looking for a skilled and organized Operations Manager to lead our Portable Refrigerated Containers division. The right candidate should have hands-on experience and a sharp focus on improving daily operations.
In this role, you will manage inventory, handle repairs, and coordinate between the sales and purchase teams. You will also be responsible for after-sales service, dispatch, logistics, and quality checks before shipment.
Strong communication skills are a must. You should be able to solve problems quickly and lead teams effectively. Being proactive and reliable is key to succeeding in this position.
1. Technical Oversight and Maintenance:
a. Manage the repair and upkeep of refrigerated containers at different depots.
b. Create and follow regular maintenance plans to keep equipment working well and meet industry rules.
c. Check containers often and do audits to find issues and fix them quickly.
2. Team Leadership and Management:
a. Lead the team of technicians and monitor maintenance work. Give clear guidance, training, and regular feedback.
b. Plan technician schedules for maintenance, checks, and repairs. This helps reduce downtime and use resources well.
c. Build a team culture that focuses on safety, quality work, and efficiency.
3. Revenue Generation and Business Development:
a. Find ways to earn more through spare parts sales, tool use, and service contracts.
b. Create and manage Annual Maintenance Contracts (AMCs) and service deals. Focus on profit and keeping clients happy.
c. Work with sales and marketing teams to promote maintenance services and reach more customers.
4. Container Inventory Management:
a. Keep track of all containers coming in and going out.
b. Make sure each container is clean, working well, and ready to dispatch.
c. Use a system to check container status, availability, and past repairs.
5. Customer Relationship Management:
a. Be the main contact for key customers. Answer their questions and keep them happy.
b. Listen to customer feedback. Make changes to improve service and go beyond expectations.
c. Build strong, lasting relationships to encourage repeat business and referrals.
6. Operational Excellence and Compliance
a) Keep clear records of maintenance work, equipment updates, and expenses using ERP software.
b) Follow company rules, safety laws, and environmental guidelines at all times.
c) Use smart, low-cost methods to improve daily operations and cut maintenance costs without lowering quality.
1. A B.Tech or a similar degree. Extra certifications in container maintenance and repair are a plus.
2. Over 7 years of hands-on experience in maintaining refrigerated containers or similar machines, especially in depots or logistics.
3. Good knowledge of how refrigeration, electrical, and mechanical systems work.
4. Strong leadership skills with a history of managing and growing teams.
5. Clear communication, good negotiation, and smart problem-solving skills.
6. Willing to travel at times and work flexible hours when needed.
1. Competitive salary and performance-based incentives.
2. Comprehensive health insurance and retirement benefits.
3. Opportunities for career advancement and professional development within a
growing company.
Position Title: Key Account Manager
Location: Mumbai | Company: Crystal Group
CTC: 08 to 10 lacs
Preference: Cold Chain Industry background
Crystal Logistics is seeking an experienced Key Account Manager to oversee and grow our
relationships within the Pharma and Frozen Food industries. This role requires a deep
understanding of the cold chain industry and a strong track record in account management.
The Key Account Manager will play a critical role in developing and implementing strategies
to meet and exceed revenue targets while providing excellent customer service to our key
clients.
If you’re interested in this position, please submit your resume and a cover letter detailing
your relevant experience and why you’d be a great fit for Crystal Group. We look forward to
hearing from you!
Position Title: Service Coordinator
Location: Mumbai, Goregaon HO
Position Overview:
We are seeking a highly organized and detail-oriented Service Coordinator – Reefer Containers to serve as the central point of contact for managing refrigerated (reefer) container service operations. This role will coordinate complaint management, technician deployment, spare parts procurement, and client communication to ensure that perishable cargo integrity is maintained, service quality standards are met, and contractual obligations are fulfilled.
Key Responsibilities:
Complaint & Communication Management
Receive, log, and classify service complaints for reefer containers.
Complete complaint forms referencing equipment type (e.g., Carrier, Thermo King, Daikin, Star Cool).
Act as the central contact point for the reefer service desk.
Conduct post-resolution client follow-up calls to capture feedback and validate reefer performance.
Escalate unresolved complaints or SLA breaches to the Service Manager.
Procurement & Billing Support
Raise and track Purchase Orders (POs) for reefer container spare parts (compressors, controllers, sensors, refrigerants).
Upload invoices and reference complaint numbers and reefer container IDs.
Summaries costs (travel, spares, consumables) and support accurate billing.
Documentation & Reporting
Maintain digital archives for all service-related documents, including POs, invoices, GRNs, and test run reports.
Track and record service resolution times, downtime, and related data.
Generate weekly service performance reports (open/closed jobs, TAT, spares usage).
Support audits by ensuring organised and accurate service documentation.
Contract & AMC Management
Maintain the AMC database for reefer containers, including contract renewals and schedules.
Categories service complaints under Warranty, AMC, or Paid categories and process accordingly.
Coordinate preventive maintenance jobs, ensuring availability of consumables (filters, refrigerants, calibration kits).
Requirements:
Graduate in Engineering/Operations (Mechanical/Electrical background preferred).
2–4 years of experience in reefer container service coordination or cold chain service industry.
Strong understanding of reefer container systems (Carrier, Thermo King, Daikin, Star Cool).
Knowledge of reefer alarms, PTI (Pre-Trip Inspection) procedures, and temperature calibration.
Experience in spare parts sourcing, warranty, and AMC handling.
Proficiency in MS Office and ERP systems for service tracking and reporting.
Excellent organisational, communication, and client management skills.
Performance Metrics
SLA compliance and reduction in container downtime.
Accuracy and completeness of service documentation and reports.
Spare parts availability and turnaround efficiency.
Customer satisfaction scores related to reefer service.
AMC renewal rate and preventive maintenance execution
Seniority Level
Associate
Preference: Industry
Transportation, Logistics, Supply Chain and Storage Boilers, Tanks, and Shipping Container Manufacturing
Employment Type
Full-time
Job Functions
Engineering Customer Service
Skills:
Cold Chain Management
Service Coordination
Troubleshooting & Problem Solving
Mechanical Engineering
Effective Communication
Refrigerated Containers Expertise
Service Operations
Customer Satisfaction & Client Relationship Management
Position Title: Sales Executive
Location: Mumbai, Goregaon HO
Position Overview:
This role is responsible for prospecting, qualifying, and generating new sales opportunities. The ideal candidate will excel at engaging with prospects through phone and email across various channels, aiming to meet or exceed sales quotas.
Key Responsibilities:
Research and identify new client opportunities
Develop targeted messaging to engage prospects and executives
Qualify prospects by assessing customer needs and budgets
Maintain CRM system with up-to-date customer communications
Qualifications Requirements:
Bachelor’s degree or equivalent
2+ years of sales experience
Proficiency with CRM systems
Position Title: Admin & Documentation Staff
Location: Uran, Navi Mumbai – Yard
Job Type: Full-time, On-site
Experience: 1–3 years preferred
Position Overview:
We’re looking for a reliable Admin & Documentation Staff to manage day-to-day administrative tasks and ensure smooth documentation processes at our Uran site. This role is critical for maintaining accurate records, handling paperwork, and supporting operations on the ground.
Key Responsibilities:
Maintain and organize both digital and physical company documents, files, and records.
Draft, review, and update operational, compliance, and site-related documentation.
Handle correspondence, data entry, and prepare reports as required.
Coordinate with internal teams and external vendors/partners for documentation needs.
Manage site-level administrative tasks, including attendance, invoices, and office supplies.
Ensure timely submission of all statutory and compliance-related documents.
Assist management with audits and inspections by preparing the necessary documentation.
Requirements:
Graduate in any discipline.
Strong organizational and documentation skills.
Proficiency in MS Office (Word, Excel, PowerPoint).
Basic understanding of administrative processes and compliance documentation.
Excellent written and verbal communication skills in English and Hindi/Marathi.
Willingness to work full-time from the Uran site.
What We’re Looking For:
A dependable, detail-oriented, and efficient individual.
Ability to manage multiple tasks simultaneously without compromising quality.
A proactive mindset—identifying gaps and addressing issues before they escalate.
Position Title: Reefer Middle Level Technician
Location: Uran, Navi Mumbai – Yard
Job Type: Full-time, On-site
Experience: 1–3 years preferred
Position Overview:
We are seeking a skilled and experienced Reefer Technician – Middle Level to join our logistics team. The successful candidate will be responsible for the routine and corrective maintenance of refrigerated containers, troubleshooting refrigeration and electrical systems, and ensuring the operational readiness of reefer units. This role plays a critical part in maintaining cold chain integrity and ensuring the timely transportation of temperature-sensitive goods.
Perform routine and corrective maintenance on reefer containers.
Troubleshoot electrical and refrigeration issues (Carrier, Thermo King, Daikin, etc.).
Conduct pre- and post-trip inspections of containers.
Maintain service records and report any faults.
Support junior technicians and collaborate with operations/logistics to ensure reefer readiness.
Key Responsibilities:
Reefer Operations Support
Assist in scheduling and executing reefer servicing to ensure units are inspected, repaired, and ready for dispatch on time. Coordinate closely with logistics to synchronize maintenance timelines with operational requirements.
Documentation & Reporting
Maintain accurate and timely records of service activities, including maintenance tasks and spare part usage. Ensure job cards, fault reports, and daily logs are updated according to company standards and submitted without delay.
Teamwork & Communication
Collaborate effectively with both senior and junior technicians to complete maintenance tasks. Maintain clear communication with logistics, warehouse, and operations teams regarding reefer status, issues identified, and progress updates. Actively contribute to team performance and cohesion.
Compliance & Safety Support
Follow safety protocols while performing maintenance tasks, using PPE appropriately and reporting any unsafe conditions. Ensure all maintenance work adheres to company SOPs and cold chain operational standards.
Qualifications & Skills:
ITI or Diploma in Refrigeration & Air Conditioning (RAC), Mechanical, or Electrical Engineering.
Additional certification in reefer systems (e.g., Carrier, Thermo King, Daikin) is a plus.
2 to 4 years of hands-on experience in servicing and maintaining reefer containers or cold chain equipment.
We will get back to you within 24 hours.