Job Title: Key Account Manager
Location: Mumbai | Company: Crystal Group

Job Overview

Crystal Logistics is seeking an experienced Key Account Manager to oversee and grow our
relationships within the Pharma and Frozen Food industries. This role requires a deep
understanding of the cold chain industry and a strong track record in account management.
The Key Account Manager will play a critical role in developing and implementing strategies
to meet and exceed revenue targets while providing excellent customer service to our key
clients.

Key Responsibilities

• End-to-End Customer Solutions: Ensure complete responsibility for providing end-to-end solutions to meet customer satisfaction, addressing operational issues, resolving problems, ensuring timely receipt of payments, and driving revenue growth.
• Account Management: Manage and nurture key accounts in the Pharma and Frozen Food sectors, building strong, lasting relationships with clients.
• Business Development: Identify new opportunities for business growth and work to
• expand our presence in these industries.
• Strategic Planning: Develop and execute strategic plans to meet revenue targets and business objectives.
• Customer-Centric Solutions: Collaborate with clients to understand their needs and offer tailored reefer container solutions that align with their business goals.
• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and operations, to ensure smooth delivery of services and products.
• Contract Negotiation: Negotiate terms, pricing, and contracts with key accounts to secure deals and foster long-term partnerships.
• Performance Monitoring: Track and analyze key performance indicators to ensure customer satisfaction and account retention.

Requirements

• Experience: Proven track record in account management, ideally within the cold chain industry, with a focus on Pharma and Frozen Food.
• Industry Connections: Established relationships with key decision-makers in Pharma and Frozen Food companies, including Engineering, Purchase, Warehousing, Plant Management, and Supply Chain.
• Communication Skills: Exceptional communication, negotiation, and relationship-building skills.
• Technical Knowledge: Understanding of cold chain products and services, including air, sea, road, and storage solutions.
• Results-Oriented: Ability to thrive in a fast-paced, target-driven environment.
• Education: Bachelor’s degree, MBA, or equivalent experience in a related field.

Why Join Crystal Group?

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.
• The chance to make a significant impact in a growing company.

How to Apply

If you’re interested in this position, please submit your resume and a cover letter detailing
your relevant experience and why you’d be a great fit for Crystal Group. We look forward to
hearing from you!