1. Introduction
At Crystal Group (“we,” “our,” or “us”), protecting your personal data is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable data protection laws.

By using our website (https://crystalgroup.in/) or engaging with our services, you agree to the practices described in this policy.

2. Data Controller & Contact Information
The data controller for your personal information is:

Crystal Group
Address: 501- Synergy Business Park Sahakar Wadi, off Aarey Road, ITT Bhatti, Hanuman Tekdi, Goregaon, Mumbai, Maharashtra 400063
Email: marketing@crystalgroup.in Phone: 022-4035-2000

For any privacy-related inquiries, you may contact us at the details above.

3. Information We Collect
We may collect and process the following types of personal data:

• Identity Information: Name, designation, company details
• Contact Information: Email address, phone number, mailing address
• Business Information: Orders, invoices, payment history
• Technical Data: IP address, browser type, device information
• Communications: Messages, inquiries, and feedback

4. How We Collect Your Data
We collect personal data when:

• You visit our website and fill out a contact form
• You make an inquiry via phone, email, or social media
• You engage in business transactions with us
• You subscribe to our newsletters or marketing materials
• You apply for a job or partnership opportunity

5. How We Use Your Data
We use your personal data for the following purposes:

• Providing Services: Processing inquiries, managing orders, and delivering products
• Customer Support: Responding to questions and resolving issues
• Marketing & Communication: Sending promotional materials and updates (with your consent)
• Legal & Compliance: Meeting regulatory and legal obligations
• Security & Fraud Prevention: Protecting against unauthorized access and misuse

6. Legal Basis for Processing
We process your data based on the following legal grounds:

• Contractual Obligation: To fulfill agreements and provide services
• Legal Compliance: To meet regulatory and tax obligations
• Legitimate Interest: To improve customer experience, marketing efforts, and business operations
• Consent: When you opt-in for marketing communications

7. Data Sharing & Third-Party Disclosure
We do not sell or rent your data. However, we may share your information with:

• Service providers (IT, payment processing, logistics)
• Legal authorities (if required by law)
• Affiliates and business partners for operational purposes

We ensure that all third-party providers comply with data protection regulations.

8. Data Retention
We retain your data only as long as necessary for business and legal purposes. After this period, data will be securely deleted or anonymized.

9. Security Measures
We implement strict security measures to protect your personal information from unauthorized access, misuse, or loss. These include:

• Secure servers and encryption technologies
• Restricted access to authorized personnel only
• Regular security audits and data protection protocols

10. Your Rights
You have the following rights regarding your personal data:

• Access & Rectification: Request a copy of your data and correct inaccuracies
• Erasure: Request deletion of your data (subject to legal limitations)
• Objection & Restriction: Object to data processing or restrict certain uses
• Data Portability: Request a transfer of your data to another service provider To exercise your rights, contact us at support@crystalgroup.in.

11. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website. Significant changes will be communicated via email or website notifications.