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Transforming PCM Pad Storage for a Major E-commerce Logistics Player

Client

Qwik Supply Pvt. Ltd. (Reliance Industries)

Location

Bhiwandi(Maharashtra)

Product

Mix

About the Client:

A major e-commerce logistics player, operating in the cold chain logistics sector in Bhiwandi, Maharashtra, plays a crucial role in supporting e-commerce and retail supply chains by managing temperature-sensitive products. The project was led by an industry expert with over 25 years of experience

Objective:

  • Increase the speed and capacity of conditioning PCM (Phase Change Material) pads, which are essential for maintaining cold chain integrity.
  • Eliminate equipment rust and hygiene issues.
  • Secure reliable service and maintenance to prevent operational downtime.
  • Improve handling efficiency to support rapid e-commerce logistics.
Transforming PCM Pad Storage

Challenges:

  • Rusting & Degradation: Existing blast freezers suffered from rust, compromising hygiene and equipment lifespan.
  • Service Gaps: Lack of after-sales support and maintenance led to frequent operational delays.
  • Limited Throughput: Conditioning PCM pads took 10-12 hours for small batches, restricting supply chain efficiency.
  • Handling Difficulties:It was difficult and took a lot of time to put PCM pads into the freezer and take them out.

Our Approach:

Crystal Group responded with a tailored, client-centric solution:

  • Conducted a site assessment at their Bhiwandi warehouse.
  • We provided and installed special 10ft freezers that do not rust and can cool down to -40°C.
  • Designed freezers to accommodate both standard (1 kg) and mini (0.5 kg) PCM pads.
  • Our solution can cool 1,100 PCM pads in 24 hours, and if needed, up to 1,800 pads in 36 hours.
  • Committed to regular maintenance and responsive after-sales support.
Transforming PCM Pad Storage

Solutions Delivered:

  • Certified Blast Containers: Rust-proof, hygienic, and capable of rapid, uniform PCM pad conditioning.
  • User-Friendly Design: Simplified loading and unloading for smoother operations.
  • High Capacity: Increased the number of PCM pads conditioned per cycle.
  • Reliable Support: Provided regular check-ups and support to keep everything running smoothly without interruptions.
Transforming PCM Pad Storage

Measurable Results :

  • Faster Cooling: Now, 1,100 PCM pads can be cooled in 24 hours (before, it took 10-12 hours to cool fewer pads). If needed, up to 1,800 pads can be cooled in 36 hours.
  • Cleaner and Longer-Lasting Equipment: The new rust-proof freezers stay clean and last longer.
  • More Reliable Operations: Regular maintenance means less downtime and smoother planning.
  • Ready to Grow: The client is so happy with the results, they want to add 10 more blast freezers.
  • Stronger Business Relationship: The success at Bhiwandi has led to plans for more projects together in other warehouses.

Client Testimonial:

"Crystal Group’s blast containers significantly improved our PCM pad operations. Their prompt support and reliable service were exactly what we needed to streamline our cold chain logistics. We look forward to expanding this collaboration further."
Ganesh Minde,
Qwik Supply Pvt. Ltd. (Reliance Industries)
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